Outsurance Conversion

SUPPLIER	Outsurance	INDUSTRY	Insurance
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	08:01 Wed 11 Jan	PERSON RESPONSIBLE	Staff
CUSTOMER	ajs	View all reports by user	3 9
PROBLEM	They don't pay attention	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 11 Jan
HEADLINE	Charge more but do less
I have been a client now for quite some time and every time it's the same thing. I must phone after them to rectify mistakes that THEY make. And it's not as if they are cheap. I must really set aside some time this month to get alternative quotes from other companies so I can change. R900 a month for 2 run of the mill cars and house contents is getting a bit much now and this from a company who boasts that they save you money Add a new Outsurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Outsurance	Time and Date	10:28:01 \| Wed 11 Jan 12
Hello ajs, We apologize for the delay and assure you, your request is our priority. Your concerns were referred to a Client Care Manager, Anke Romanov who assisted you and provided you with the relevant feedback. Anke confirms we received your message and the advisor in question would be returning your call in due time, however Anke assisted you as the matter was brought to her attention. Your facility was updated as per your request and the relevant correspondence was sent for your attention. We appreciate the opportunity to assist you and feel free to liaise with us at any given stage. Regards Johnny
CUSTOMER'S FEEDBACK	ajs	Time and Date	15:57:25 \| Fri 13 Jan 12
Quite Impressed: Thank you Anke. let's hope that this is the last time I need to complain. Kind regards