Outsurance Conversion
 SUPPLIER |
Outsurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 09:40 Thu 26 Jan | PERSON RESPONSIBLE | Outsurance |
| CUSTOMER | conradl | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | 25% increase because of supposed risk |
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Another complaint of Outsurance. Last year my wife was involved in an accident, ie a woman didnt see the robot was red and drove into the back of my wife's car. 31 December 2011, R407.50 was debited off my account instead of the standard 327.40. I call Outsurance regarding this and the reason is that my wife's accident risk increased last year due to a claim we made. HOW DOES MY WIFE'S ACCIDENT RISK INCREASE DUE TO SOMEONE ELSE (NOTE SOMEONE ELSE!!!!!!) DRIVING INTO THE BACK OF HER? Now I paid the excess (R3750) and this was claimed back from the other party, ie Outsurance didnt lose any money except for the LITTLE time invested in handling the case. We have been with Outsurance for 7years. Now let's do some basic math: 7 years = 84months, total minimum money paid to Outsurance = Average Payment (300) * 84 = 25500. This is not even linked to inflation. Therefore, they have made money off of us in the end. Just another way of abusing the little man. Let's see what Outsurance are going to do about this. NOTHING? Hmm, then you'll lose the monthly premium to a competitor, so instead of getting 25% more, you lose 100% |
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| SUPPLIER'S RESPONSE | Outsurance | Time and Date | 13:22:15 | Thu 26 Jan 12 |
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Hello conradl, Thank you for bringing this concern to our attention. We apologize if the feedback provided to you pertaining to our under writing process was not accurate. Your concerns were referred to a Client Care Manager, who was in contact with you. Lebohang Kotelo explained the rationale behind our insurance model and trust the feedback provided to you was satisfactory. We appreciate the opportunity to assist you and assure you, your interests are well looked after. Kind regards Johnny |
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| CUSTOMER'S FEEDBACK | conradl | Time and Date | 09:17:03 | Tue 31 Jan 12 |
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Quite Impressed:
Hi, I am glad to report that Outsurance understood my argument and readjusted the payment, which led to a small increase of 3%. Thank you Outsurance. Regards C.Loots |
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