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Opera Telecom - Customer Feedback and Analysis

Shown below are the statistics for Opera Telecom based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (36) 5%
Complaint (633) 95%
Customer Compliment Complaint
1. sexy8angel010
2. Melody00714
3. Johan Furter04
4. NJK00704
5. mwvipcar04
Nature of complaints (last 12 months): 633 reports - Opera Telecom
Bad Attitude (1) 0% Bad Attitude
Billing/Accounts (516) 82% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (6) 1% Breach of Contract
Call Centre!! (3) 0% Call Centre!!
Competitions (1) 0% Competitions
Feedback/Response (4) 1% Feedback/Response
Other (74) 12% Other
Passing the Buck (2) 0% Passing the Buck
Chart
 Repairs/Servicing Repairs/Servicing (1) 0%
Spam Spam (24) 4%
Nature of complaints (last 12 months): 51238 reports - Telecommunications Industry Analysis
Bad Attitude (1986) 4% Bad Attitude
Billing/Accounts (14140) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2366) 5% Breach of Contract
Call Centre!! (3149) 6% Call Centre!!
Competitions (66) 0% Competitions
Damaged Goods (1135) 2% Damaged Goods
Expiry Date (129) 0% Expiry Date
Feedback/Response (4508) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1994) 4%
Other Other (14526) 28%
Out of Stock Out of Stock (596) 1%
Passing the Buck Passing the Buck (1341) 3%
Pricing/Barcodes Pricing/Barcodes (209) 0%
Repairs/Servicing Repairs/Servicing (4727) 9%
Spam Spam (293) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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