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OpenWeb - Customer Feedback and Analysis

Shown below are the statistics for OpenWeb based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (42) 74%
Complaint (15) 26%
Customer Compliment Complaint
1. drhide11
2. AntManZa01
3. vernonthomas10
4. carlkoen10
5. abjater10
Nature of complaints (last 12 months): 15 reports - OpenWeb
Bad Attitude (2) 13% Bad Attitude
Billing/Accounts (6) 40% Billing/Accounts
Breach of Contract (1) 7% Breach of Contract
Call Centre!! (2) 13% Call Centre!!
Feedback/Response (1) 7% Feedback/Response
Other (3) 20% Other
Chart
Nature of complaints (last 12 months): 1390 reports - ISP Industry Analysis
Bad Attitude (45) 3% Bad Attitude
Billing/Accounts (251) 18% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (41) 3% Breach of Contract
Call Centre!! (58) 4% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (6) 0% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (120) 9% Feedback/Response
Chart
 Late/No Delivery Late/No Delivery (42) 3%
Other Other (707) 51%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (55) 4%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (50) 4%
Spam Spam (6) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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