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Oneplan Medical Insurance - Customer Feedback and Analysis

Shown below are the statistics for Oneplan Medical Insurance based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (96) 19%
Complaint (405) 81%
Customer Compliment Complaint
1. lady000107
2. jasonverre43
3. spyrogyra23
4. RvdM150
5. Ice00204
Customer Feedback to Supplier Responses (last 12 months): 147 reports
Chart
Over the moon Over the moon (16) 11%
Quite Impressed Quite Impressed (22) 15%
Indifferent Indifferent (15) 10%
Not Impressed Not Impressed (30) 20%
Utterly Disgusted Utterly Disgusted (64) 44%
Nature of complaints (last 12 months): 405 reports - Oneplan Medical Insurance
Bad Attitude (12) 3% Bad Attitude
Billing/Accounts (155) 38% Billing/Accounts
Breach of Contract (24) 6% Breach of Contract
Call Centre!! (35) 9% Call Centre!!
Competitions (1) 0% Competitions
Feedback/Response (60) 15% Feedback/Response
Late/No Delivery (18) 4% Late/No Delivery
Other (94) 23% Other
Passing the Buck (4) 1% Passing the Buck
Chart
Repairs/Servicing Repairs/Servicing (1) 0%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 15565 reports - Insurance Industry Analysis
Bad Attitude (408) 3% Bad Attitude
Billing/Accounts (997) 6% Billing/Accounts
Booking Query (9) 0% Booking Query
Breach of Contract (479) 3% Breach of Contract
Call Centre!! (384) 2% Call Centre!!
Competitions (9) 0% Competitions
Damaged Goods (52) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (1294) 8% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (345) 2%
Other Other (10397) 67%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (342) 2%
Pricing/Barcodes Pricing/Barcodes (54) 0%
Repairs/Servicing Repairs/Servicing (706) 5%
Spam Spam (78) 1%

Please note: All Reports & Stats fall away after 12 months

 
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