One Call Insurance Brokers Complaint
 SUPPLIER |
One Call Insurance ... |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 13:40 Wed 16 Nov | PERSON RESPONSIBLE | Rea Botha |
| CUSTOMER | mpumedla | View all reports by user |
 0
4
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 16 Nov | ||
| HEADLINE | Almost 2 weeks and no action |
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On the 5 November 2011 I was involved in an accident and as required I informed my insurance on the 7 November 2011. They only respond when answering the phone but they never call to update what's happening with my claim until today. I know I'm covered this whole month and I haven't even got the attention I deserve until today. They only told me that my car was written-off only after I called them. My car was assessed sometime last week on Wednesday and there has been no action from them and I have submitted everything they have asked me to timeously. I'm still using taxis to get around and yet I'm suppose to be given a car to use. I feel they are looking for any reason not to payout my claim and I feel they are purposely dragging this issue. I just want them to honor as they never forget to debit my account on time every month. The person handling my claim is Ruzan. |
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| SUPPLIER'S RESPONSE | One Call Insurance Brokers | Time and Date | 13:57:16 | Wed 16 Nov 11 |
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Hello mpumedla, Good day Mr. Dlamini, We have received your complaint and are currently investigating the matter. We will revert shortly with feedback on your claim. Kind Regards, One Call Insurance Brokers (Pty) Ltd |
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| UPDATED RESPONSE | One Call Insurance Brokers | Time and Date | 08:05:36 | Fri 9 Dec 11 |
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Hello mpumedla, We would like to confirm that you have accepted the insurers settlement for the above mentioned claim and that this has been finalised. Should you require any further assistance, please feel free to contact our offices. Kind Regards, One Call Insurance Brokers (Pty) Ltd FSP: 13233 |
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