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Old Mutual - Customer Feedback and Analysis

Shown below are the statistics for Old Mutual based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (152) 24%
Complaint (472) 76%
Customer Compliment Complaint
1. mhoaeane05
2. Katy Noor04
3. kecchn21
4. Fidget32121
5. luyandalwandi03
Customer Feedback to Supplier Responses (last 12 months): 212 reports
Chart
Over the moon Over the moon (55) 26%
Quite Impressed Quite Impressed (54) 25%
Indifferent Indifferent (36) 17%
Not Impressed Not Impressed (29) 14%
Utterly Disgusted Utterly Disgusted (38) 18%
Nature of complaints (last 12 months): 472 reports - Old Mutual
Bad Attitude (28) 6% Bad Attitude
Billing/Accounts (77) 16% Billing/Accounts
Breach of Contract (26) 6% Breach of Contract
Call Centre!! (33) 7% Call Centre!!
Competitions (1) 0% Competitions
Expiry Date (2) 0% Expiry Date
Feedback/Response (83) 18% Feedback/Response
Late/No Delivery (33) 7% Late/No Delivery
Other (156) 33% Other
Chart
Passing the Buck Passing the Buck (23) 5%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (6) 1%
Spam Spam (3) 1%
Nature of complaints (last 12 months): 1938 reports - Life Insurance Industry Analysis
Bad Attitude (94) 5% Bad Attitude
Billing/Accounts (254) 13% Billing/Accounts
Breach of Contract (108) 6% Breach of Contract
Call Centre!! (107) 6% Call Centre!!
Competitions (1) 0% Competitions
Expiry Date (2) 0% Expiry Date
Feedback/Response (293) 15% Feedback/Response
Late/No Delivery (102) 5% Late/No Delivery
Other (887) 46% Other
Chart
Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (60) 3%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (13) 1%
Spam Spam (13) 1%

Please note: All Reports & Stats fall away after 12 months

 
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