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Ok Furniture/Power Express - Customer Feedback and Analysis

Shown below are the statistics for Ok Furniture/Power Express based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (2) 3%
Complaint (60) 97%
Customer Compliment Complaint
1. Chant00102
2. renejj02
3. hjvanblerk02
4. P-gal02
5. 12345s01
Nature of complaints (last 12 months): 60 reports - Ok Furniture/Power Express
Bad Attitude (8) 13% Bad Attitude
Billing/Accounts (7) 12% Billing/Accounts
Breach of Contract (2) 3% Breach of Contract
Damaged Goods (10) 17% Damaged Goods
Feedback/Response (6) 10% Feedback/Response
Late/No Delivery (2) 3% Late/No Delivery
Other (11) 18% Other
Out of Stock (3) 5% Out of Stock
Passing the Buck (1) 2% Passing the Buck
Chart
 Pricing/Barcodes Pricing/Barcodes (1) 2%
Repairs/Servicing Repairs/Servicing (9) 15%
Nature of complaints (last 12 months): 28700 reports - Retail Industry Analysis
Bad Attitude (3834) 13% Bad Attitude
Billing/Accounts (2593) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (410) 1% Breach of Contract
Call Centre!! (325) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2184) 8% Damaged Goods
Expiry Date (308) 1% Expiry Date
Feedback/Response (1499) 5% Feedback/Response
Chart
 Hygiene Hygiene (316) 1%
Late/No Delivery Late/No Delivery (1519) 5%
Other Other (11782) 41%
Out of Stock Out of Stock (977) 3%
Passing the Buck Passing the Buck (509) 2%
Pricing/Barcodes Pricing/Barcodes (742) 3%
Repairs/Servicing Repairs/Servicing (1413) 5%
Spam Spam (172) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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