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NPDA - Customer Feedback and Analysis

Shown below are the statistics for NPDA based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (10) 33%
Complaint (20) 67%
Customer Compliment Complaint
1. barendburger11
2. Renalda11
3. sjmackay10
4. wd200801
5. Angryvh10
Customer Feedback to Supplier Responses (last 12 months): 11 reports
Chart
 Over the moon Over the moon (6) 55%
Quite Impressed Quite Impressed (2) 18%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 9%
Utterly Disgusted Utterly Disgusted (2) 18%
Nature of complaints (last 12 months): 20 reports - NPDA
Billing/Accounts (12) 60% Billing/Accounts
Feedback/Response (4) 20% Feedback/Response
Other (4) 20% Other
Chart
Nature of complaints (last 12 months): 5321 reports - Financial Industry Analysis
Bad Attitude (267) 5% Bad Attitude
Billing/Accounts (1432) 27% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (239) 4% Breach of Contract
Call Centre!! (222) 4% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (16) 0% Damaged Goods
Expiry Date (9) 0% Expiry Date
Feedback/Response (697) 13% Feedback/Response
Chart
 Late/No Delivery Late/No Delivery (200) 4%
Other Other (1967) 37%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (148) 3%
Pricing/Barcodes Pricing/Barcodes (6) 0%
Repairs/Servicing Repairs/Servicing (36) 1%
Spam Spam (75) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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