NPDA Complaint
 SUPPLIER |
NPDA |
 INDUSTRY |
Financial |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 11:29 Fri 17 Jun | PERSON RESPONSIBLE | Eben and Bonita |
| CUSTOMER | Olivia | View all reports by user |
 0
13
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 17 Jun | ||
| HEADLINE | DC's Beware! |
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DC's, be careful is you ever consider using this company to distribute payments. There systems are fraught with bugs (of which I have documentary evidence)! When I complained, at first they always tried to blame the DC, then with each complaint I got told that I was the first DC to pick this up. (each time?!?!) I have now cancelled my services with them but they have since still debited my account for 3 months post cancellation! Each time I have returned the debit order and incurred costs. They have acknowledged this month it was a mistake to take the debit order (during a conversation they recorded without my consent!) and I have in writing that they have acknowledged my cancellation. THEY HAVE ATTEMPTED TO ***** MY MONEY AND INCURRED ME FEES! I have complained to the NCR and I will use each and every forum I can to warn people of this company's unethical tactics until they cease and desist trying to ***** my money. I am on my way downstairs to the police station to lay criminal charges. |
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| UPDATED RESPONSE | NPDA | Time and Date | 15:01:11 | Fri 17 Jun 11 |
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Hello Olivia You have a binding contract with us until 15 June 2011. However, we have stated that we are prepared to look at an early cancellation on receipt of an official letter or facsimile as specified by the agreement. The reversal of your debit order in April and May 2011 is contrary to the agreement but we are also prepared to look at reversing this once we have received the notification as per clause 20.2 of our agreement as well as refunding your June 2011 debit order. I firmly believe that with a friendly approach, we can amicably sort out this disagreement. Regards Eben |
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| CUSTOMER'S FEEDBACK | Olivia | Time and Date | 09:18:44 | Wed 29 Jun 11 |
| Not Impressed: It was sorted out but I would have loved to have seen this "signed contract" they talk about. Amazing how things can be twisted to suits one's ends... | |||
Relevant content (Last 5 Billing / Accounts Problems)
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