NPDA Conversion
 SUPPLIER |
NPDA |
 INDUSTRY |
Financial |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 15:14 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | sebiloane | View all reports by user |
 1
 2
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Instalments refunded by creditor not paid back |
||
|
I'm deeply concerned and saddened by the level of profesionalism potrayed by the NPDA. In April 2010 I queried the amounts (two instalments +- R7550 rounded off) which standard bank claimed to have paid back to the NPDA in July 2010 due to the reference number being incorrect and I was referred from pillar to post by the NPDA. In Nov and December 2011 two instalments amounting to R8546 were paid back by standard bank as a result of the same error. All four instalments amount to a rounded figure of R15595 which is lying somewhere on the NPDA's suspense account whilst my account reflects substantial arrears. It is apparent that the NPDA does not reconcile their payments to their suspense account. I have received a call this morning from someone claiming to have been instructed by the bank's legal department to repossess my vehicle as it is in arrears. The NPDA keeps referring me to my debt councillor whereas they are the ones debiting my accounts. I would really appreciate it if the NPDA can pay this into the correct VAF (with correct reference #) or deposit the money into my account so that I can make the payment directly to STD bank as a matter of urgency. |
|||
| SUPPLIER'S RESPONSE | NPDA | Time and Date | 14:38:01 | Tue 17 Jan 12 |
|
Hello sebiloane, Good day Tshepo As per our conversation. Please note that NPDA did distribute according to you debt councilor's approved scenario. We traced the payment and the money was distrbuited as requested. Contact me if you need any more information. Kind Regards |
|||
| CUSTOMER'S FEEDBACK | sebiloane | Time and Date | 11:13:52 | Mon 23 Jan 12 |
|
Quite Impressed:
Sheralee is quite helpful in resolving this issue. Two (payments amounting to R6801) of the four payments that I queried with her have already been paid over to Standard Bank. There outstanding two amounts = R8794 (rounded) and the rating will effortlessly move to the yellow smiley face as soon as these have been sorted. I would also like to commend Amanda for being hands on. She's a focused manager and knows what she is doing. |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
