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Nokia - Customer Feedback and Analysis

Shown below are the statistics for Nokia based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (7) 5%
Complaint (139) 95%
Customer Compliment Complaint
1. Cris802
2. anitac02
3. sp202
4. Johnsylvan02
5. sadruid02
Nature of complaints (last 12 months): 139 reports - Nokia
Bad Attitude (3) 2% Bad Attitude
Billing/Accounts (1) 1% Billing/Accounts
Breach of Contract (4) 3% Breach of Contract
Call Centre!! (3) 2% Call Centre!!
Competitions (7) 5% Competitions
Damaged Goods (20) 14% Damaged Goods
Feedback/Response (8) 6% Feedback/Response
Late/No Delivery (1) 1% Late/No Delivery
Other (32) 23% Other
Chart
 Passing the Buck Passing the Buck (1) 1%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (54) 39%
Spam Spam (3) 2%
Nature of complaints (last 12 months): 51238 reports - Telecommunications Industry Analysis
Bad Attitude (1986) 4% Bad Attitude
Billing/Accounts (14140) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2366) 5% Breach of Contract
Call Centre!! (3149) 6% Call Centre!!
Competitions (66) 0% Competitions
Damaged Goods (1135) 2% Damaged Goods
Expiry Date (129) 0% Expiry Date
Feedback/Response (4508) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1994) 4%
Other Other (14526) 28%
Out of Stock Out of Stock (596) 1%
Passing the Buck Passing the Buck (1341) 3%
Pricing/Barcodes Pricing/Barcodes (209) 0%
Repairs/Servicing Repairs/Servicing (4727) 9%
Spam Spam (293) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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