Nokia Complaint
 SUPPLIER |
Nokia |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:10 Mon 17 Oct | PERSON RESPONSIBLE | Nokia Risk division |
| CUSTOMER | radio12 | View all reports by user |
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| PROBLEM | Spam |
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| INCIDENT | Mon 17 Oct | ||
| HEADLINE | Your Risk management ***** |
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| I recieved an sms from +27886021828 saying i have won a R175.000 on the Nokia Yearly promo with a ticket number 5822K and the contact person is Mrs Thando- 071 099 7103. Called the person and was advised to buy a R110 airtime and give the voucher number and they will contact me but because i had used the voucher in my phone first i was never contacted. Today when i called for a follow-up the lady(Thando from Nokia supposedly) was very agressive but what is bothering me is that WHY IS NOKIA as big business as they are , would not stop the SPAM, i mean this has been happening for over a year ( tracked your previous HP complaints on the NET ), the least that you should do is to send an sms / advert or billboards advising your customers of this BLUNDER or else you will LOOSE your customers. I told my family, Facebook friends etc and about to share this horrifying experience with the MEDIA liaison from from one of your competitors. Not much help i recived from your call centre agent Renee-0861 166 542. This is poor service and serves your business negative PERSONALITY. | |||
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