Nissan South Africa Compliment
 SUPPLIER |
Nissan South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Star NissanVereeniging | COUNTRY | South Africa |
| TIME / DATE | 15:57 Thu 8 Sep | PERSON RESPONSIBLE | Mathew |
| CUSTOMER | hsteenberg | View all reports by user |
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| NATURE | Repairs/Service |
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| INCIDENT | Wed 31 Aug | ||
| HEADLINE | Response after service |
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| My Nissan Navara was serviced by the above Nissan branch on 31/08/2011 and when I got the vehicle back, that evening at home I noticed that the sump of my vehicle was leaking oil and this was of great concern as I was going to travel far the following morning. I contacted the 24hr assistance line whom then dispatched my call through to the standby technician. Nissan sent the technician out and replaced the leaking sump with a new one without any dispute or arguments. Thanks to Star Nissan Vereeniging for their prompt response and rectifying the issue at hand. It was handled on a very professional basis. I'm not upset about the oil leak as I am in the service industry myself and I know little things like this does happen. Thanks once again for the great service. | |||
| SUPPLIER'S RESPONSE | Nissan South Africa | Time and Date | 16:36:54 | Thu 8 Sep 11 |
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Hello hsteenberg, Thank you for taking the time to make us aware of the Great Service provided to you by Star Nissan and we appreciate this valued feedback. We want to assure you of our overall commitment to exceed Customer's expectations and we are confident that we will have a long standing relationship with you for many more years to come. Kind regards, Jacques Labotsky Senior Manager: Customer Care |
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