Nissan South Africa Compliment
 SUPPLIER |
Nissan South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Kempton | COUNTRY | South Africa |
| TIME / DATE | 12:12 Fri 21 Oct | PERSON RESPONSIBLE | Arthur and Morne |
| CUSTOMER | steriki | View all reports by user |
3
 2
|
| NATURE | Repairs/Service |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 21 Oct | ||
| HEADLINE | Excellent after sales service |
||
|
I wanted to compliment the guys from the pre-owned car department at IC Nissan in Kempton. We purchased a Toyota Hilux from them for which we took delivery on 27/08/2011. The whole purchasing experience was professionally handled and we received a spotlessly clean car on this day. Anyway to make a long story short last week when cleaning the bakkie's engine it was noted that there was a whole lot of loose insulation tape hanging from the battery. When we investigated closer it was found that this was actually used to cover up a hole in the battery! Off course we did not make the hole so it was felt that we should complain about this.However even though we made this decision I was sure that the guys at the garage was not even going to listen to our complaint as it has already been two months since the purchase. Wow but was I surprised! My dad took the bakkie in and without any hesitance were we told that a new battery will be installed and it was ordered for us. The bakkie is going back there today for the installation of this.I am to say the least IMPRESSED! Arthur - our sales person and Morne his manager is truly assets to your brand. |
|||
| SUPPLIER'S RESPONSE | Nissan South Africa | Time and Date | 12:38:36 | Fri 21 Oct 11 |
|
Hello steriki, Thank you for taking the time to make us aware of the Excellent Service provided to you by Arthur and Morne from IC Nissan Kempton and we appreciate this valued feedback. We want to assure you of our overall commitment to exceed Customer's expectations and we are confident that we will have a long standing relationship with you for many more years to come. Kind regards, Jacques Labotsky Senior Manager: Customer Care |
|||
| CUSTOMER'S FEEDBACK | steriki | Time and Date | 10:47:50 | Wed 26 Oct 11 |
| Quite Impressed: I was contacted and thanked by all parties concerned | |||
Relevant content (Last 5 Compliments)
 |
|||
|
|
|||
|
|
|||
 |
23:02:25 Thu 24 May 12
|
||
|
|
Facebook Application
