Nissan South Africa Compliment
 SUPPLIER |
Nissan South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Star Nissan Vereeniging | COUNTRY | South Africa |
| TIME / DATE | 09:10 Fri 18 Nov | PERSON RESPONSIBLE | Martin Both |
| CUSTOMER | gerhardpretorius | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Fri 18 Nov | ||
| HEADLINE | Excelent customer focus. |
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We were in the market for a upgrade on our double cab, and started of window shopping in Vereeniging. We were very excited, but the excitement quickly died when we saw our dream bakkie at one of the competitors for Nissan.In the middle of the negotiations with the deal, the sales manager decided to go home, and explained we can come back the following morning. We ended up going to Star Nissan in Vereeniging,and were friendly welcomed by Mr Both, one of the sales persons at Star Nissan.He walked the extra mile from the word go, and all the effort he has put in to give us the best deal possible could not be described in words. All heads up to Star Nissan and Mr Both for the excellent service and customer focus, my next vehicle will definitely be bought at Star Nissan.They are by far the best dealership in the Vaal. Thank you Star Nissan and Martin! |
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| SUPPLIER'S RESPONSE | Nissan South Africa | Time and Date | 14:30:56 | Mon 21 Nov 11 |
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Hello gerhardpretorius, Thank you for taking the time to make us aware of the Excellent Customer Service provided to you by Martin Both from Star Nissan Vereeniging and we appreciate this valued feedback. We want to assure you of our overall commitment to exceed Customer's expectations and we are confident that we will have a long standing relationship with you for many more years to come. Kind regards, Jacques Labotsky Senior Manager: Customer Care |
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