Nissan South Africa Conversion
 SUPPLIER |
Nissan South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 10:14 Tue 25 Oct | PERSON RESPONSIBLE | Evelyn |
| CUSTOMER | busimpho | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Tue 25 Oct | ||
| HEADLINE | Spare Ket |
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| I bought a car end of June 2011. My new car spare keys were different, so they need to order. I went in August 2011 to find out what was the delay. Evelyn told me that she did order them. Begining of October 2011 I gave her a call, she promise to call me after 2 mins till today, I am still waiting for her call. I have been driving this car for 4 months without a spare key. | |||
| SUPPLIER'S RESPONSE | Nissan South Africa | Time and Date | 10:24:35 | Tue 25 Oct 11 |
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Hello busimpho, Thank you for taking the time to make us aware of the matter and we sincerely apologize for the service received to date. Please take note that the Nissan S.A Customer Support Centre will contact you directly to gather more information and to assist in resolving the matter. Regards Jacques Labotsky Senior Manager: Customer Care |
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| CUSTOMER'S FEEDBACK | busimpho | Time and Date | 09:34:47 | Tue 15 Nov 11 |
| Indifferent: I did manage to get my spare key after a long battle wi CMH Midrand. The Manager by the Name of Duncan, he did take initiative as a present manager to do his job. I requested to be compensated, he agreed and promises to come back to me about that issue. He wanted to check the company policy abt compensation to client. Till today I’m still waiting. | |||
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