Nissan South Africa Conversion
 SUPPLIER |
Nissan South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Witbank | COUNTRY | South Africa |
| TIME / DATE | 13:26 Sat 24 Sep | PERSON RESPONSIBLE | |
| CUSTOMER | jekraemer | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sat 24 Sep | ||
| HEADLINE | old car not settle. |
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| On the 01/08/2011 I trade in my Polo classic in on a Nissan Tiida (nice car) at Nissan Witbank. At the month end the instalment for the Polo went off (28/08/2011) i phoned Mfc only to hear the acc. is still active, so i went in to Nissan and they pay my the money back. On the 14/09/2011 i phone Mfc again and they told me the same thing (still active) so i went to Nissan again and spoke to the sales manager J.P who said he will make work of it (on 16/09 he said he will send my the proof of settlement).On 22/09 i call Mfc again only to hear the same story,again i went to Nissan they will send me the proof as soon as they have it. There is also a policy for small scratches (R3990)on my contract i ask them to cancel it because i have it on my other policy. I am still waiting for a answer on that to.It is already 54 days.They can pay it back to me or down on the Tiida .Thank you. | |||
| SUPPLIER'S RESPONSE | Nissan South Africa | Time and Date | 18:56:47 | Sun 25 Sep 11 |
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Hello jekraemer, Thank you for taking the time to make us aware of the matter and we take note of the content. We sincerely apologize for the inconvenience caused in this regard and will ensure that this matter is urgently resolved. Please take note that the Nissan S.A Customer Support Centre will contact you to gather more information and to assist in resolving the matter. Regards, Jacques Labotsky Senior Manager: Customer Care |
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| CUSTOMER'S FEEDBACK | jekraemer | Time and Date | 21:11:13 | Tue 27 Sep 11 |
| Over the Moon: A big thanks to Nissan S.A for all your help.My acc. at mfc is now close. Thanks to hellopeter.com for all your help in this matter | |||
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