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 Nissan South Africa Conversion

SUPPLIER

Nissan South Africa

INDUSTRY Motor
BRANCH / AREA Nissan COUNTRY South Africa
TIME / DATE 11:09 Wed 14 Sep PERSON RESPONSIBLE Nissan
CUSTOMER ClemRothmann View all reports by user
PROBLEM

Passing the Buck

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INCIDENT Wed 14 Sep
HEADLINE

NISSAN NP200 NOT AS GOOD AS THEY ADVERTIZED

I bought the NP200 from Stefan at Nissan Gezina. I have contacted Nissan and told them the fuel consumption (diesel 1.5) is not good and not what they have advertised on their WEB site, they told me I need to bring the NP200 in for a faulty censer on the injector pump, took it to them at Nissan Boksburg but they failed to replace the " Faulty " censer, I then decided to use the Nissan closer to me Nissan Nigel and told them about the problem they also suggested a censer to be replaced but this time it was a temperature censer, they ordered it and replaced the "faulty" censer the fuel consumption staid the same if not worst than before. The NP200 was giving me 14 - 14.5 km/l they were advertising 18.86 km/l and is still doing so on their web site. In the mean time the paint on the bonnet started to crumble peel from the bonnet. The report received back from a Nissan Approved panel beater states Bird droppings caused this, when I was told this I new Nissan was starting to slack on their Quality of their Vehicles. We have in the past year 2010 bought: Nissan X Trail, Nissan Np200, Nissan X Gear, Nissan X Gear, Nissan Np200 and the last one Nissan Navara (All except 1 have problems)
SUPPLIER'S RESPONSE Nissan South Africa Time and Date 15:32:55 | Wed 14 Sep 11
Hello ClemRothmann,

Thank you for taking the time to make us aware of the matter and we take note of the content.

We sincerely apologize for the current situation that you have experienced and please take note that the Nissan S.A Customer Support Centre will contact you to gather more information and to assist in resolving the matter.

Regards,

Jacques Labotsky
Senior Manager: Customer Care
CUSTOMER'S FEEDBACK ClemRothmann Time and Date 09:15:17 | Sat 29 Oct 11
Utterly Disgusted: Matter not resolved regarding the paint and noise still on engin my friend are starting to call me the guy with the rattle and this is not funny anymore, going to see gustomers and the last thing they hear from me is this noise comming from my car and then they still tel me it sounds like there is something loose, i then reply have taken it to Nissan 3 times and still no joy. I then advise them not to make the same mistake I did. My wifes rattle they never replaced the sump cover BAD BAD BAD

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