Extremely Poor Service and Unacceptable Billing Practices – Netstar South Africa

My experience with Netstar has been extremely disappointing, and I would caution anyone considering their services.

When I renewed my contract for my previous vehicle, the technician installed the tracking device, and the very next day, my car was completely dead. This immediately raised concerns about the quality of their service.

In December, I contacted Netstar and informed them that I would no longer be in possession of my vehicle, as it was being sold to a dealership. I was informed that I would have to pay an exorbitant cancellation fee, which I was not aware of and simply could not afford. Despite explaining my circumstances, no reasonable solution was offered, and Netstar has continued deducting monthly fees from my account since December, even though the vehicle is no longer in my possession.

I have been trying for months to contact their Retentions and Cancellations departments, but my calls go unanswered, leaving me unable to resolve the matter while the deductions continue.

The lack of customer support, transparency, and accountability is unacceptable. Between the installation related issues, unexpected cancellation fees, and ongoing charges for a vehicle I no longer own, my experience with Netstar has been extremely poor.

I expect Netstar to take accountability, stop the deductions, and resolve this matter urgently. Customers deserve better service and accessible support from a company they pay to provide a service.