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NetFlorist - Customer Feedback and Analysis

Shown below are the statistics for NetFlorist based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (43) 29%
Complaint (104) 71%
Customer Compliment Complaint
1. Boiling Point11
2. michm02
3. TheAbundantOne11
4. henniep02
5. Lizette0711
Nature of complaints (last 12 months): 104 reports - NetFlorist
Bad Attitude (2) 2% Bad Attitude
Billing/Accounts (1) 1% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (3) 3% Breach of Contract
Call Centre!! (2) 2% Call Centre!!
Damaged Goods (2) 2% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (3) 3% Feedback/Response
Late/No Delivery (54) 52% Late/No Delivery
Chart
 Other Other (32) 31%
Out of Stock Out of Stock (1) 1%
Passing the Buck Passing the Buck (1) 1%
Repairs/Servicing Repairs/Servicing (1) 1%
Nature of complaints (last 12 months): 980 reports - Internet Industry Analysis
Bad Attitude (31) 3% Bad Attitude
Billing/Accounts (111) 11% Billing/Accounts
Booking Query (2) 0% Booking Query
Breach of Contract (58) 6% Breach of Contract
Call Centre!! (11) 1% Call Centre!!
Damaged Goods (11) 1% Damaged Goods
Expiry Date (3) 0% Expiry Date
Feedback/Response (61) 6% Feedback/Response
Late/No Delivery (118) 12% Late/No Delivery
Chart
 Other Other (496) 51%
Out of Stock Out of Stock (5) 1%
Passing the Buck Passing the Buck (25) 3%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (24) 2%
Spam Spam (22) 2%
Back

Please note: All Reports & Stats fall away after 12 months

 
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