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Netcare Medical Scheme - Customer Feedback and Analysis

Shown below are the statistics for Netcare Medical Scheme based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (3) 30%
Complaint (7) 70%
Customer Compliment Complaint
1. shauncoe11
2. justin628201
3. robertaw01
4. Boeta van Nieker01
5. Defib10
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
 Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 50%
Indifferent Indifferent (1) 25%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 7 reports - Netcare Medical Scheme
Billing/Accounts (4) 57% Billing/Accounts
Call Centre!! (1) 14% Call Centre!!
Feedback/Response (2) 29% Feedback/Response
Other (0) 0% Other
Chart
Nature of complaints (last 12 months): 4802 reports - Medical Aid Industry Analysis
Bad Attitude (160) 3% Bad Attitude
Billing/Accounts (1279) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (165) 3% Breach of Contract
Call Centre!! (280) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (605) 13% Feedback/Response
Hygiene (2) 0% Hygiene
Chart
 Late/No Delivery Late/No Delivery (166) 3%
Other Other (1912) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (169) 4%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (7) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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