Neotel Compliment
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Greenstone | COUNTRY | South Africa |
| TIME / DATE | 16:17 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | dominicm | View all reports by user |
1
 1
|
| NATURE | Trying to sign up for ... |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Neotel do not want you to sign contracts |
||
| After having trouble with Telkom I decided to cancel and give Neotel a chance. I proceeded to the Greenstone branch where I walked in to find two guys and a girl working there. After 2 minutes of standing around I proceeded to the lady to ask her some questions. Every question I asked her she could not answer and relayed them to a youngster who didn't bother to look up from his computer and grunted a yes or no. She then informed me that they can't help me anyway as they have not had headsets for a month and don't know when they are getting any. During our conversation she received a private call on her cell and abruptly left without excusing herself and walked into the back to take it. After five minutes of her not returning I walked out. I then called head office to lay a complaint and was told by a sales manager that a store expert would call me within 5 minutes. 6 Hours later I again called and waited for 10 minutes while a customer care consultant tried to locate a senior manager. Without taking any of my details they managed to find my details from the call earlier and promised to call immediately. 1 hour later I am still waiting. All this hassle just trying to sign a contract | |||
| SUPPLIER'S RESPONSE | Neotel | Time and Date | 16:37:51 | Tue 31 Jan 12 |
|
Hello dominicm, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. Please note that this matter will be investigated and feedback will be provided. Kind Regards Althaf Majeed On-line support team talk2us@neotel.co.za |
|||
| CUSTOMER'S FEEDBACK | dominicm | Time and Date | 23:38:37 | Thu 2 Feb 12 |
| Utterly Disgusted: the above email was sent shortly after my post and since there has been no feedback. after I called neotel again a manager was going to send me documentation and never did. i supplied my details on the website for someone to call me and again have heard nothing. it's hard for a company to be worse than Telkom with getting back to you but these guys have succeeded | |||
Relevant content (Last 5 Compliments)
 |
|||
|
|
|||
|
|
|||
 |
23:02:25 Thu 24 May 12
|
||
|
|
Facebook Application
