Neotel Conversion
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 08:39 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | BertusEls | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Waiting and Waiting |
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I have a Neotel Phone and DataCard in my house in Pretoria (from October 2011). The reception is not good and my data card shows a signal strength of 40% and my phone doesn't even reach one bar on its signal strength. I contacted Neotel but was on hold for so long so I put the phone down. Then I called again and left a message for Neotel to phone me back. No one did. I phoned again to speak to the technical department. They did not phone me back. I called this morning - I want to pay the penalty fees to terminate the contract. There was no answer at the retention department. They will phone me back... Please can someone phone me... I want to terminate my contract. Regards |
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| SUPPLIER'S RESPONSE | Neotel | Time and Date | 08:48:25 | Tue 7 Feb 12 |
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Hello BertusEls, Thank you for allowing us the opportunity to assist further on your query. We do apologise for this. This matter will be investigated and a call back will be provided by the relevant department. Kind Regards Althaf Majeed On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | BertusEls | Time and Date | 17:26:39 | Mon 13 Feb 12 |
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Over the Moon:
I was contacted by Althaf (Neotel) a few minutes after uploading this complaint. It is less than a week afterwards and I was contacted by Neotel on a daily basis whilst resolving my complaint. I can quite happily say that, THAT is the kind of service one expects. My data connection has been enhanced with a small capital investment from Neotel - as much worth to me as to them. I am impressed by the service and will continue Neotel all the way! Thank you very much! Regards, Bertus Els |
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