Neotel Complaint
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Edenvale | COUNTRY | South Africa |
| TIME / DATE | 10:32 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | davinat | View all reports by user |
 0
4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Still not re-connected |
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We are new Neotel clients. We have a debit order with them. 3 January comes and no debit order had gone off our account. A lady for Neotel contacts me on the 4th Jan to confirm our banking details. They had them incorrect so they'll re-submit the debit order the following week. New bill from Neotel, we're 30 days in arrears. Check bank account and still no debit order has come off our account. I phone Neotel and discuss this with a consultant who tells me that Neotel will debit our account on 1st Feb for the full amount (30 days arrears and current amount). Yesterday (1st Feb), our phones have been cut off. I contact Neotel who tell me that yes, the account has been suspended because of non-payment. I tell the consultant my story who tells me that there are no notes on the system about me phoning them. I tell the consultant to listen to the phone calls because they state that they record all telephone conversations. Now suddenly it's a Neotel fault & if I do an EFT & send proof, I'll be re-connect us straight away. I do an EFT, email proof and phone. Today is 2nd Feb and still we're not connected. I have phoned & left messages & Neotel hasn't bothered phone me back. |
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| SUPPLIER'S RESPONSE | Neotel | Time and Date | 11:18:20 | Thu 2 Feb 12 |
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Hello davinat, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | davinat | Time and Date | 15:33:10 | Sun 1 Apr 12 |
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Utterly Disgusted:
Nothing as been resolved with Neotel. It's April and our account has been suspended again because Neotel never updated the account details to submit the debit order even though I'd told 3 different people at Neotel the account number. I have done a manual payment again and yet here we are - suspended again. I am currently in the process of getting a new line from Telkom and will be cancelling my Neotel lines in the next week. |
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