Neotel Complaint

SUPPLIER	Neotel	INDUSTRY	Telecommunications
BRANCH / AREA	Durban	COUNTRY	South Africa
TIME / DATE	14:27 Tue 31 Jan	PERSON RESPONSIBLE
CUSTOMER	Chemal	View all reports by user	0 2
PROBLEM	Bad Service and Attitu...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 31 Jan
HEADLINE	Poor service and unable to meet customer requireme
I approached Neotel in October 2011 to install telephone lines at my call centre, it took them 2 months to tell me that they are unable to do the job, after them doing site surveys and taking a large deposit from, which i was only notified in December 2011. Now they have my deposit and finding excuse to refund me. It is very poor service and the staff have no idea what they doing, and the managers are even lost with regards to business, so please dont waste your time even considering Neotel. Add a new Neotel Report Inappropriate report?
SUPPLIER'S RESPONSE	Neotel	Time and Date	15:56:41 \| Tue 31 Jan 12
Hello Chemal, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za