Neotel Complaint

SUPPLIER	Neotel	INDUSTRY	Telecommunications
BRANCH / AREA	Customer Service	COUNTRY	South Africa
TIME / DATE	07:47 Fri 27 Jan	PERSON RESPONSIBLE	Customer Service
CUSTOMER	abelk	View all reports by user	0 3
PROBLEM	Network Connectivity	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 27 Jan
HEADLINE	Neotel Internet and Phone Service on line support
I'm using the NeoData service to connect to the Internet. Nine out of ten times, the data card fails to connect to the network. When I call the Call Centre, they tell me the network is down and that there's nothing they can do. On the other hand, the cordless phone that I'm using needs to keep connected to a power supply, otherwise the battery dies. It cannot be recharged. I took it to the Customer Service Centre on Old Pretoria Road in Midrand and had an uninterested consultant replace the battery. For my problem with the data card, I was referred to their Call Centre, where I was given then pervasive 'the-network-is-down, there's-nothing-we-can-do' story. Surely this is isn't the way to run things. I deserve a better service equal to the amount that I'm paying. May you please help with this? It's frustrating... Add a new Neotel Report Inappropriate report?
SUPPLIER'S RESPONSE	Neotel	Time and Date	13:08:36 \| Fri 27 Jan 12
Hello abelk, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, We will investigate this issue and provide feedback. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za