Neotel Complaint
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Roodepoort | COUNTRY | South Africa |
| TIME / DATE | 14:22 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Douw Wandrag | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Neotel - Bad Service = Bad Business |
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I placed an order with Neotel for one of their products on Mon 30 January. I was informed that the logistics company ( Skynet) will contact me shortly to confirm date of delivery. I was contacted on Monday afternoon and informed that I would receive my router and data-card on Tuesday. I have subsequently taken leave to be at home on the 31st to wait for the delivery (* note, if you calculate my hourly rate, it has cost me R1 500 to wait for the delivery). By 15:00 I called the customer service department and was informed I will still get delivery before 17:00 but received no delivery. At 15:15 1 Feb I phoned to talk to Kabelo since he sold me the product, I was told that he was on lunch and would phone me back. Still waiting for the call. Eventually I called again and was given a complaint reference number (153928) and told that the Logistics department will call me, still no call... I have called again on the 2 Feb at 12:29 to ask Neotel to Cancel my contract - Guess what, The Customer retention department will call me. Still no Call!! |
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| SUPPLIER'S RESPONSE | Neotel | Time and Date | 14:52:04 | Thu 2 Feb 12 |
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Hello Douw Wandrag, Thank you for allowing us the opportunity to assist further on your query. We do apologise for this experience. Please be advised that this matter will be investigated and feedback will be provided. Kind Regards Althaf Majeed On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | Douw Wandrag | Time and Date | 21:15:46 | Mon 13 Feb 12 |
| Utterly Disgusted: Good feedback provided and promised delivery following day between 8 and 10. Could not get a clear answer at 14h00 of where delivery was and cancelled my contract.got billed today for my "cancelled" subscription after I was promised I would not be billed. | |||
Relevant content (Last 5 Passing the Buck Problems)
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