Neotel Complaint
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 03:15 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | L Gill | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | It woud be great if you kept your word |
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I've been struggling since August to have a debit order established. You keep telling me you'll put my account on debit order. You confirm my bank details and the payment date. I then don't do an EFT. You suspend my service, I check my bank transactions, see that you haven't processed the debit order and do an EFT This is simply a waste of time, inconvenient and infuriating. Why don't you just admit that debit orders don't happen? |
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| SUPPLIER'S RESPONSE | Neotel | Time and Date | 10:47:37 | Thu 26 Jan 12 |
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Hello L Gill, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | L Gill | Time and Date | 22:49:35 | Mon 26 Mar 12 |
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Utterly Disgusted:
Even after confident assurance that the problem would be resolved nothing has materialised. I guess when your competition is as shocking as it is you have no reason to feel the need to deliver on your promises. |
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