Neotel Complaint

SUPPLIER	Neotel	INDUSTRY	Telecommunications
BRANCH / AREA	Vorna valley	COUNTRY	South Africa
TIME / DATE	16:47 Tue 31 Jan	PERSON RESPONSIBLE	Various
CUSTOMER	lipika777	View all reports by user	0 1
PROBLEM	No s	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 31 Jan
HEADLINE	Internet & landline not working. Appalling service
Neotel My technologically clueless folks were assured they have coverage when they visited the local branch. They even called me, and I spoke to the consultant regarding coverage and my parents' Internet and landline needs. They then forked out precious money for nothing, as they have not been able to use the Internet at all. Their landline is also not working. They have been to Neotel to try to sort out the problem, they've contacted them several times, and they've even had our computer engineer friend out there to try to assist them, and he confirmed that there's no signal. He contacted Neotel to tell them his findings, and was assured someone would contact my folks. To date they've had no luck. They've paid for a modem, and the other fees associated, as well as the monthly bill. It really saddens me that there is no regard for the sector of our society that really needs it! They really don't know what to do at this point, as it seems they've reached an impasse. I think it's shocking when such companies treat pensioners with such disregard. I also think they ought to be refunded, and apologised to. Add a new Neotel Report Inappropriate report?
SUPPLIER'S RESPONSE	Neotel	Time and Date	16:53:08 \| Tue 31 Jan 12
Hello lipika777, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za