Neotel Complaint
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 13:42 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | g3leigh | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | INCORRECT BILLING AND STILL WAITING!!!!! |
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| I am a Financial manager and can confidently say YOU SHOULD BE DISGUSTED AND ASHAMED AT HOW YOU RUN YOUR ACCOUNTS DEPARTMENT. when i first got my data card i was promised i could downgrade to the R99 [package at a later stage, firstly when i phoned to downgradee i was told it was not possible and that took about 2 weeks for you to pull the phone conversation JUST TO PROVE YOU WRONG!!!! then came the balls up of adjusting my accounting to R99 a month for the months of November you still charged me the old rate of R299(after disconnecting my device) and then december your billed me R387??? i have recieved a credit note IN JANUARY FOR SOMETHING THAT HAPPEND IN NOVEMBER after threating to go to the press but you only credited december billing what about november??? YOU PEOPLE ARE ******* AND DONT KNOW HOW TO RUN YOU BOOKS IF IT SLAPPED YOU IN THE FACE, i cannot wait for my contract to end and go to a more reliable and honest service provider. you owe me november credit plus the free month promised by Rupels your manager. | |||
| SUPPLIER'S RESPONSE | Neotel | Time and Date | 13:52:35 | Wed 8 Feb 12 |
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Hello g3leigh, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za |
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