Neotel Complaint

SUPPLIER	Neotel	INDUSTRY	Telecommunications
BRANCH / AREA	Head Office	COUNTRY	South Africa
TIME / DATE	09:26 Wed 25 Jan	PERSON RESPONSIBLE	Services
CUSTOMER	Scaife	View all reports by user	0 2
PROBLEM	Cannot provide a service	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 25 Jan
HEADLINE	Cannot provide a service
My Neotel device broke, Neotel has no stock of these devices because it is discontinued, so I cannot buy a new device to replace the broken one in order to use my contract, I don't expect them to replace the device, I shall buy it, but they do not have any or any replacement option that I can purchase! They cannot provide me with a similar device. They also cannot upgrade my contract to a new product because I am ITC listed although with them I have a current contract that is paid monthly because I use it for business! So to conclude I cannot replace my device, I cannot upgrade and I cannot use the contract. My only solution is to cancell the contract because I cannot be helped by Neotel. But Neotel wants to keep me liable for the contract without me being able to use it! So now I also cannot cancell the contract and they cannot solve the problem. Dear Neotel I use your product and want to use it, but I cannot, because you cannot help me, and this is my problem? So bottom line according to Neotel is I should just pay the contract and not be able to have use of it, - REALLY!!!! So I can get help from Telkom - a contract and device that works, but I still need to pay NEOTEL. HELP? Add a new Neotel Report Inappropriate report?
SUPPLIER'S RESPONSE	Neotel	Time and Date	10:59:23 \| Wed 25 Jan 12
Hello Scaife, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za