Neotel Conversion

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SUPPLIER	Neotel	INDUSTRY	Telecommunications
BRANCH / AREA	Head Office	COUNTRY	South Africa
TIME / DATE	07:29 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	fcarstens	View all reports by user	2 1
PROBLEM	Attitude / Service Del...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Bad service, bad attitude... and still waiting...
Neotel, I've had enough! I've been struggling with super-super slow internet for the last 3 weeks. I phoned on Friday afternoon and a very friendly man named Kgomotso tried to assist me. He did something, asked me to restart my phone and whatever else and call back. The problem didn't go away, so I called back. No one was available, so I left a message. No one phoned back. I phoned again later and left another message with someone. No one phoned back. On Saturday I phoned again and spoke to a rather unpleasant lady with a terrible attitude. She said the internet is slow because of the area I stay in. I've been staying there for a year and had brilliant service. I've only started experiencing this slow internet in the last 3 weeks. So she said it's because a lot of people in my area have bought Neotel and now they're "********" my bandwidth. I should buy an aerial. She said she'd get management to phone me. I asked "when?". She assured me it would be on Monday. I laughed and rightly so, because it is now Wednesday and I've received no call. I'm applying for an ADSL line. People warned be about Neotel, but I didn't listen. Stupid me! Phone me back, or don't, whatever... Add a new Neotel Report Inappropriate report?
SUPPLIER'S RESPONSE	Neotel	Time and Date	08:34:32 \| Wed 8 Feb 12
Hello fcarstens, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za
CUSTOMER'S FEEDBACK	fcarstens	Time and Date	11:01:11 \| Fri 17 Feb 12
Quite Impressed: Aerial installed at Neotel's expense yesterday afternoon. The signal and speed has improved significantly. Thank you, Thebogo, for sorting this out for me!