Neotel Conversion
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Broadacres | COUNTRY | South Africa |
| TIME / DATE | 05:42 Fri 3 Feb | PERSON RESPONSIBLE | Admin Billing |
| CUSTOMER | tezzi | View all reports by user |
 10
 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Listed on ITC for an amount THEY OWED ME!! LIVID |
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| In 2010 I had a neotel phone - I cancelled it in 2010 due to shoddy coverage and service. In cancelling my account, Neotel handed me over to lawyers to claim R450 as I was owing on the service which I was not using. I paid the amount via eft, and then they debited me the same amount. So, they owed me R450! Today I find out that I am listed on ITC for this amount, as they processed the transaction incorrectly, and thus the amount was reflecting incorrectly that I owed them the money. They deposited the R450 into my account in Nov 2011 - a year after the whole cancellation situation happened! I found this out as I need a Personal Loan from my bank FNB and the credit check reflected my listing on ITC. I am in dire straits as I am owed R45000 by people who can't and will not pay me, my debit orders rd'd and I am paying charges for this. Above all this, I am not covered by Discovery Medical Aid, my life policies are in arrears, my non-car payment will result in me losing my car.and my and my daughters cell phones will be sus..and I have no money to live on and support my 3 daughters. I now have to wait 3 months in order to apply for a personal loan...which I need desperately. I am livid | |||
| SUPPLIER'S RESPONSE | Neotel | Time and Date | 09:34:57 | Fri 3 Feb 12 |
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Hello tezzi, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. we have been unable to get hold of you on the listed mobile number, Kindly refer to an email sent to you today where additional information has been provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | tezzi | Time and Date | 09:18:01 | Wed 8 Feb 12 |
| Quite Impressed: Neotel have corrected their records which they processed incorrectly, and given instruction to remove me from ITC listing - but this does not help with my inability to apply for a personal loan with FNB | |||
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