Neotel Conversion
 SUPPLIER |
Neotel |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 17:37 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | LSalvage | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Extension of contract |
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My contract expired on 11 January 2012. I was not contacted by Neotel to notify me of this and I contacted Neotel on 30 January to review my package options. I was informed that it would be possible to switch my package from a R299 per month payment for 1.5GB data to a R99 per month for 2GB data option, but that the sales department would contact me, as they were handling too many calls at that time. I was not contacted by the sales department and I had to phone back today, 1 February 2012. I was then informed that the change would only be effective on 01 March 2011. I feel that Neotel should have informed me of my package options going forward BEFORE the expiry of my contract in order for me to make an informed decision about the type of service I would like to receive. Instead, Neotel automatically extended my contract to a month-to-month service, without any form of notification - obviously intending to continue charging me R299 per month as opposed to the cheaper option, which gives me more data. Further, due to the fact that I was not contacted timeously, the service rolled over into a new month and I will now have to pay the R299 for ANOTHER month |
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| SUPPLIER'S RESPONSE | Neotel | Time and Date | 09:26:40 | Fri 3 Feb 12 |
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Hello LSalvage, Thank you for allowing us the opportunity to assist further on your query. We sincerely regret your experience. As per our conversation, this matter will be investigated and feedback will be provided. Kind Regards Tebogo Matsebatlela On-line support team talk2us@neotel.co.za |
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| CUSTOMER'S FEEDBACK | LSalvage | Time and Date | 11:36:23 | Tue 7 Feb 12 |
| Quite Impressed: Neotel contact me the following morning (Friday) and by Monday had come back to me with a satisfactory resolution. | |||
Relevant content (Last 5 Bad Attitude Problems)
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