Nedbank Compliment
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Rivonia | COUNTRY | South Africa |
| TIME / DATE | 14:52 Fri 27 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | khalaje | View all reports by user |
1
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| NATURE | Billing/Accounts |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | New inactive account |
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I openned an account online, it was delivered to me on monday 23/02/2012, i submitted all required doc's, i even went to rivonia branch i was told my account is inactive, i submitted more docs, however it remained inactive. My salary has been transfered to this account on 27/01/2012, i was told i have to wait until tuesday, i requested this account be activated so i can get access to my money Please assist Tel: 0714434287 |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 18:30:31 | Tue 31 Jan 12 |
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Hello khalaje, Reference number: CCT 416011 We are cognisant that our people are only as effective as the policies and processes we provide them to operate within. Please be assured that this aspect is continuously being evaluated to ensure that all our efforts are aligned to give our clients a great experience every time they interact with us. Accordingly, we apologise for any inconvenience experienced as a result of delays with the FICA verification processes and procedures. We are however very pleased to note that the related restrictions have been removed by our Virtual Fulfilment Delivery Team and trust that since then you have enjoyed unrestricted access to your Transactor Plus account. Our relationship is extremely important to us and we accordingly would welcome the opportunity to restore it to a secure footing and build on this well into the future. In closing, we can say that Nedbank is a proudly South African Bank and we are confident that you will be able to experience this the next time you make use of our services. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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