Nedbank Compliment
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Internal & External Home... | COUNTRY | South Africa |
| TIME / DATE | 18:42 Wed 1 Feb | PERSON RESPONSIBLE | Charles De Winnaar |
| CUSTOMER | de Klerk | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | “Making things happen” |
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| We applied for a bond last week, and were approved. Mr. Charles de Winnaar, really went out of his way to assist us. We phoned his a million times, and he never got frustrated or irritated with us. Mr. Charels de Winnaar assisted us in every step we took. Our appreciation cannot be put in words. THANK YOU!!!!! Mr. Charles de Winnaar truly went the extra mile. | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:04:32 | Thu 2 Feb 12 |
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Hello de Klerk, Thank you very much for taking the time to provide us with the positive feedback regarding the excellent client service and tremendous support received from Charles. Especially as we realise full well that delivering outstanding client service requires commitment, attention to detail and, most importantly, a sincere interest in and caring for our clients needs. We shall accordingly take great pleasure in sharing this compliment with Charles and his manager and commend his efforts in positively shaping your service experience and for making the difference. |
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| CUSTOMER'S FEEDBACK | de Klerk | Time and Date | 09:39:29 | Mon 6 Feb 12 |
| Over the Moon: "Making things happen" | |||
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23:02:25 Thu 24 May 12
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