Nedbank Compliment
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 10:51 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | alfax | View all reports by user |
4
 1
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | I'm blown away |
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I had to up my daily payment limit yesterday for one transaction, and thought I would need to go in to a branch and fill in forms, and it being pay day, I was REALLY not looking forward to this. I called the call centre then, actually just to ask what I should take with, and they then told me they can help me on the phone. The whole process were done in about 5 minutes. And both the staff members I talked to were extremely helpful, even giving advice for future transactions, and just being extremely friendly. First time ever I talked to someone at any call centre that can actually make a joke! I don't think I'll ever switch banks! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 17:25:41 | Thu 26 Jan 12 |
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Hello alfax, Thank you for taking the time to provide us with such positive feedback on the service you have received. It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right. We will gladly forward this compliment to the Internet banking department. Kind regards, Executive Service Support Client Service |
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