Nedbank Compliment
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Carlton Centre | COUNTRY | South Africa |
| TIME / DATE | 20:27 Tue 7 Feb | PERSON RESPONSIBLE | Tshidi Kgosana |
| CUSTOMER | Hennie | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Fantastic service ! Thank you |
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Today the wife and I went to the Carlton Centre branch of Nedbank. Before today we were not clients of Nedbank. Upon our arrival we sat down and within about 10 minutes we were assisted. There was a few other clients before us as well. When we entered the consultants office she introduced herself as Tshidi Kgosana. She was very professional and extremely helpful right from the start...we immediately felt as ease. She assisted us and really went that extra mile. If this is how she treats non clients I can just imagine what GREAT service she gives to clients ! Thank you Tshidi you are a real star !!! If there were more people like you we would never have to worry about bad service ! Keep up the great work ! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 11:31:08 | Thu 9 Feb 12 |
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Hello Hennie, Thank you very much for taking the time to provide us with such positive feedback pertaining to the excellent client service and support that you received from Tshidi. We realise full well that delivering outstanding client service requires commitment, attention to detail and, most importantly, a sincere interest in and caring for our clients' needs. Accordingly, we are very proud to have Tshidi as part of our team and salute her professional approach that positively shaped your service experience. We shall accordingly take great pleasure in sharing this compliment with Tshidi and her manager. Kind regards Executive Services Support | Client Services | Nedbank Group Ltd |
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| CUSTOMER'S FEEDBACK | Hennie | Time and Date | 08:22:37 | Fri 10 Feb 12 |
| Over the Moon: Good feedback - thank you | |||
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23:02:25 Thu 24 May 12
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