Nedbank Compliment
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Balfour Park, Highlands ... | COUNTRY | South Africa |
| TIME / DATE | 13:18 Sat 4 Feb | PERSON RESPONSIBLE | Mrs Jean Heighway |
| CUSTOMER | allex | View all reports by user |
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 6
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| NATURE | Repairs/Service |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | BRILLIANT SERVICE!!! |
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Some time ago I needed to get information from the help desk at the Balfour Park Nedbank branch. I was helped by Mrs Jean Heighway. she saw immediately that my investment wasn't in the best one possible and suggested I come and see her once I'd got back. This last week I did that - wasn't sure what I'd find but I was hopeful. The service level Mrs Heighway gave me was beyond anything I have experienced in SA! She actually was concerned about me as customer!!! She went the extra mile and it wasn't a hassle OR (my personal favourite) "NOT MY JOB". She got the accounts sorted out and where I was seriously considering moving away from Nedbank, I'll hang around a bit longer - as long as Mrs Heighway is there at least! Why can't all banks give this level of service? Don't the staff care or do they hate their jobs? Not so Mrs Heighway! Nedbank 10 out of 10 - do not lose her!!! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 12:45:55 | Mon 6 Feb 12 |
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Hello allex, Thank you for taking the time to provide us with the positive feedback regarding the excellent client service and tremendous support received from Jean. We realise that delivering outstanding client service requires commitment, attention to detail and most importantly a sincere interest in and caring for our clients needs. We commend her efforts in positively shaping your service experience and for making the difference. We will gladly share this compliment with Jean and her manager. Kind regards, Executive Services Support |
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| CUSTOMER'S FEEDBACK | allex | Time and Date | 10:52:25 | Wed 8 Feb 12 |
| Over the Moon: Great service continues - LONG MAY IT LAST!!! | |||
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23:02:25 Thu 24 May 12
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