Nedbank Conversion
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Netbank Business Interne... | COUNTRY | South Africa |
| TIME / DATE | 11:36 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | daleen181 | View all reports by user |
 2
 6
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| PROBLEM | BAD SERVICE!!!!! |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | YOUR "ENHANCEMENTS" JUST STUFF EVERYTHING UP! |
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| I noticed that since you have made your so-called "enhancements" to your Netbank Internet Banking system I am unable to submit any batches for payment. I have reported this via e-mail twice now and have tried calling the helpdesk as well, but after waiting to speak to someone for over 40 minutes I finally gave up! I am dealing with very time-sensitive payments that need to be made today, as I will be paying penalties starting tomorrow, yet Nedbank, as usual, is unable to provide me with the simplest and most basic service of internet banking. PLEASE PLEASE PLEASE STOP TRYING TO "ENHANCE" MY INTERNET BANKING EXPERIENCE, BECAUSE ALL YOU DO IS **** IT UP!!! I WILL BE CONTACTING MY BUSINESS BANKING MANAGER, AND NEDBANK WILL PAY ANY PENALTIES INCURRED IF THIS IS NOT FIXED TODAY!!!!!! | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 14:17:56 | Tue 7 Feb 12 |
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Hello daleen181, We would like to acknowledge your posting on "Hello Peter" and require you to contact me please, in order to discuss further. Kindly note that we have left a message on your cell voicemail. Your urgent response will be highly appreciated. Kind Regards Executive Service Support |
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| UPDATED RESPONSE | Nedbank | Time and Date | 08:06:13 | Wed 8 Feb 12 |
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Hello daleen181, REF #: CCT-417427 |
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| CUSTOMER'S FEEDBACK | daleen181 | Time and Date | 12:16:36 | Fri 17 Feb 12 |
| Quite Impressed: Issue was resolved satisfactory. Thank you to our Relationship Manager, Sharon Vera, and Reno Klassen from Client Services. | |||
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