Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | The Bridge | COUNTRY | South Africa |
| TIME / DATE | 13:06 Wed 8 Feb | PERSON RESPONSIBLE | Jaques / Cherol |
| CUSTOMER | anchen1 | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Trying 4 months to close a account |
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We have been trying for 5 months now to close one of our banking accounts with no luck - in the meantime bank costs have been charged, debit orders have been written back and additional costs for these have been charged. We went into the bank, filled in the necessary forms with a chap named Jacques, first time he said that there has been some or other misunderstanding, second time nothing happened and I phoned, spoke to Cheryl - she was very helpful and promised that everything will be resolved and we do not have to worry as our bank costs etc. will be reversed etc. etc. she phoned again and explained that this will take some time, but that we needn't worry as they are busy with it and the account will be closed. This has all happened in last year, starting September. I phoned her yesterday as the account is still not closed and we have now received a letter from the bank suggesting that we manage our account better (it has been lying in a -R85.00 state for awhile) because I am tired of trying to keep up with cross transferring funds to keep this account at a zero balance for closure. Please help as I am now at my wits end and do not know where to go from here. Regards, Antoinette |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:50:56 | Thu 9 Feb 12 |
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Hello anchen1, Complaint reference number: CCT 417648 Please accept our apologies for any inconvenience caused during your interaction with us and be assured that we have subsequently referred this matter to management at Bellville The Bridge branch to ensure that your request to close the account is processed as a matter of extreme urgency. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as confirmation of action is received. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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