Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | CENTURION | COUNTRY | South Africa |
| TIME / DATE | 09:17 Wed 8 Feb | PERSON RESPONSIBLE | Petunia Thabethe |
| CUSTOMER | TheoJ123 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Study load application |
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I have applied for a study loan to enable me to do my pilots licence. The forms were handed to Petunia Thabethe on the 30th of January (Centurion). After hearing nothing for a week On the 6th of February I tried to do enquiries about my application but I will not even go their that's another big problem on its own to try and get hold of someone telephonically to help you at centurion. I went into the bank on the 7th of Feb because that's the only way it seems to get any assistance from them. I spoke to Petunia and was asked Am I self employed? To my surprise, I said NO. With my application form is my salary slip and then she asked me was I ever self employed where I also said NO, since I left school I was employed. Then she said oh ok then we have to change your Status "decal" so it shows you are not self [URL Removed] on did I have to go into the Bank for that a simple phone call would have sorted it out on the first day of my application. Then I tried to escalate it to her manager where he promised to get back to me by 14:00 the same day and they did not let my down because I am still waiting for that phone call. So after all that my application has not been processed. |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 11:25:32 | Thu 9 Feb 12 |
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Hello TheoJ123, Complaint reference number: CCT 417642 Please accept our apologies for any inconvenience caused during your interaction with us and we have subsequently referred this matter to management at our Centurion branch to launch an in-depth investigation that will appropriately address your concerns in view of the student loan. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as feedback is received. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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