Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Card Division | COUNTRY | South Africa |
| TIME / DATE | 13:20 Wed 8 Feb | PERSON RESPONSIBLE | Card Division |
| CUSTOMER | thomson1 | View all reports by user |
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14
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Settlement Letter : Where is it? |
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Called in on the 6th for a Settlement Letter, Brandon put it through. Called this morning Karabo said I will have it by 11:00 or I must call back and speak to him or the Team Lead. You are holding up my process to consolidate my debt. Want it on my PC by close of business today. I am co-ordinating many settlement letters, why do you take SOOO LOOOOOONNNGGGGG. Now Please. |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:49:22 | Thu 9 Feb 12 |
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Hello thomson1, Complaint reference number: CCT 417649 Please accept our apologies for any inconvenience caused as a result of the settlement letter to you and be assured that we have referred this matter to management at the relevant business unit within our Credit Card Department to expedite matters. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as confirmation is received that the letter has been dispatched. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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