Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | phoenix plaza | COUNTRY | South Africa |
| TIME / DATE | 13:43 Wed 8 Feb | PERSON RESPONSIBLE | Fiona |
| CUSTOMER | kumari1 | View all reports by user |
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| PROBLEM | Bad Service |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Service from Nedbank is pathetic |
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| I had applied for a loan via the internet with Nedbank on the 06/02/2012, the next day i was called by a consultant from the head office and was told that i was approved. She told me to get my documents together and go the nearest branch to sign the documents. I went to the bank on the 08/02/2012 and firstly had to wait almost an hour for someone to attend to me as there was only 1 consultant dealing with loans. When I spoke to Fiona she said everything was ok and i just needed to get another pay slip. I asked her if she could not just process my application and then i will drop off the pay slip, she said no that there is no documents to process and she just needs to print out the forms for me to sign. I told her ok and i will come back at 12:00pm. I go at 12:00pm and wait another hour and then she tells me that she cannot give me the loan due to other loans that i have on my name. Do these consultants have no compassion for their clients? Could she not have checked this first before asking me to bring back the pay slip? I was really irate as it was extremely hot and to be running around from the morning is not called for. Consultants should not make clients like fools!! | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:47:51 | Thu 9 Feb 12 |
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Hello kumari1, Complaint reference number: CCT 417650 Thank you for taking the time to raise your concerns with us, because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention. We are cognisant that our people are only as effective as the policies and processes we provide them to operate within and this aspect is continuously being evaluated. We have therefore referred this matter to the Branch Network Sales Manager who will appropraitely address the incident with the consultant. In closing, please be assured that we value your support and trust that this incident will not alienate you from us. Nedbank is a proudly South African Bank and we trust that you will be able to experience this the next time you interact with us or make use of our services. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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