Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Cresta | COUNTRY | South Africa |
| TIME / DATE | 15:45 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | bepienaar | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sun 5 Feb | ||
| HEADLINE | Poor Service from Nedbank |
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My debit card was recently cloned. I was left with about R20 in my account. When I first called Nedbank I wasnt given the opportunity to stop the account. After several phone calls my account was stopped but by then the last money had been used by the *********. I then went into the bank to open an overdraft to tide me over, waited almost 40 minutes to be helped by Sibongile at Cresta. She requested a payslip, which I then emailed on Monday 6 February. After several phone calls where I just get put on hold, and emails I still have recieved no response from her. Very disappointing service from Nedbank, especially since I have been a client for about 12 years. Where is the bank when you need them? Especially since the bank is supposed to protect their clients from *****! |
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| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:27:44 | Wed 8 Feb 12 |
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Hello bepienaar, We acknowledge your comments posted on the www.HelloPeter.com consumer Website. Please accept our apologies for the delay in responding and be assured that we have launched an enquiry with our fraud division. We appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind regards Executive Service Support |
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| UPDATED RESPONSE | Nedbank | Time and Date | 08:43:44 | Thu 9 Feb 12 |
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Hello bepienaar, REF #: CCT-417538 |
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