Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Group Risk Services | COUNTRY | South Africa |
| TIME / DATE | 06:53 Wed 8 Feb | PERSON RESPONSIBLE | Herbert Mufhadi |
| CUSTOMER | cybernick | View all reports by user |
 1
5
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | No Feedback |
||
| I engaged in online sportsbetting, which is LEGAL according to the Gambling board of South Africa. However SARB and Nedbank (the credit card I used) insist that I fill in a form to deduct the amount from my annual exchange allowance. Nobody at Nedbank could tell me (or EVEN UNDERSTAND) why this had to be filled in. So I asked for the contact number or email address of someone at the SARB. I was phoned by Herbert Mufhadi, who also had NO IDEA what I was talking about. (Although he is Head: Nedbank Group Risk Services (Exchange Control Services)). I asked him to forward me the contact details of someone at the SARB. He said he would email it to me - that was on 23 Jan 2012. I emailed Rodney Meko (also at group risk) who said that Herbert hasn't responded because he has been in meetings. MEETINGS FROM 23 JAN TO NOW? Not even 5 minutes to send and email??? I'm sorry, this is pathetic - it is because of poor customer service that Nedbank is doing so poorly. I also logged a call LAST year (REF #: CCT-400357) to which I NEVER received feedback. Good thing I'm banking with FNB - you guys are terrible. | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 11:29:21 | Thu 9 Feb 12 |
|
Hello cybernick, Complaint reference number: CCT 417640 We acknowledge your comments and please accept our apologies for any inconvenience caused. We have subsequently referred this matter to management at the relevant business unit within our Credit Card Department to launch an in-depth investigation that will appropriately address your concerns. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as feedback is received. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
|||
| CUSTOMER'S FEEDBACK | cybernick | Time and Date | 06:56:57 | Tue 20 Mar 12 |
| Utterly Disgusted: I still haven't received ANY feedback with regards to my credit card query. | |||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
 |
|||
|
|
|||
|
|
|||
|
|
Facebook Application
