Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 15:56 Wed 8 Feb | PERSON RESPONSIBLE | Unknown |
| CUSTOMER | Vossie123 | View all reports by user |
 0
2
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| PROBLEM | Bad Service/No Feedback |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | NEDBANK/Consumer Credit |
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| in 1999 I took out a cash loan with Consumer Credit to buy myself a PC but in 2001 I lost my job leaving me unable to make my monthly payment. Then Mooney Ford in Durban sued me for the outstanding amount in which I made an arrangement to pay them back. After doing so for years I recieved a sms from Nedbank telling me that they are sueing me for no payment for the same debt. I phoned them explaining to them that I have been paying Mooney Ford for years now and that I am currently in a posision to settle the full amount if they can give it to me- This happened in October last year. Ever since then I have been batteling to get any figures from them. I am a Nedbank client and I have also asked my branch manager to help me get it resolved but will not even talk to her. My problem is the following I am not willing to pay mooney Ford anymore because it seems that Nedbank was not aware that I have been paying Nedbank and futhermore in the past 4 years I have baught a house and 4 cars with Nedbank but now Nedbank will not help me because of this issue. I am currently running a turnover of more than R1.5million every month but this issue is influencing my relationship with NEDBANK | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:31:18 | Thu 9 Feb 12 |
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Hello Vossie123, Complaint reference number: CCT 417652 Thank you for taking the time to raise your concerns with us, and please be assured that we have escalated this matter to management at the relevant business unit within our Personal Loan Department to launch an in-depth investigation that will attain an amicable resolution, specifically pertaining to the settlement amount required to ensure that the account is paid in full. Thank you for your patience whilst the investigation is underway. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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