Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Internet Banking | COUNTRY | South Africa |
| TIME / DATE | 14:10 Wed 8 Feb | PERSON RESPONSIBLE | Nedbank Management |
| CUSTOMER | Cyntheal | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Nedbank uninterested in solving their own mistake |
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| I loaded a recurring payment and Nedbank made a mistake by debiting my account twice in error. After my first call to Nedbank I was told it will be rectified. I heard nothing for a week, decided to call them back today with my refno. 56852558 to my surprise I was told to fix their error my myself by either just accepting the debit or ask the supplier to refund me or or or but all my responsibility to get it fixed and HOPEFULLY it won't happen again. Can you really trust a bank that offers this type of internet banking service and attitude to an error they caused?? | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 10:35:21 | Thu 9 Feb 12 |
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Hello Cyntheal, Complaint reference number: CCT 417651 Thank you for your comments and please be assured that we shall refer this matter to management at our Electronic Banking Department to launch an in-depth investigation that will appropriately address your concerns in view of the duplication of the recurring payment. Thank you for your patience whilst the investigation is underway and we shall revert to you as soon as feedback is received. Best regards Executive Services Support | Client Services | Nedbank Group Ltd |
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