Nedbank Complaint
 SUPPLIER |
Nedbank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Retail Recoveries | COUNTRY | South Africa |
| TIME / DATE | 18:17 Wed 8 Feb | PERSON RESPONSIBLE | Retail Recoveries |
| CUSTOMER | willevd | View all reports by user |
 0
3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Nedbank stole my Money |
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| On the 3rd when I checked my Current Account Statement online, I noticed that there was a Transaction that I didn't preform. Monday the 6th I phone Nedbank and asked about the transaction. I was told that is was done by Retail Recoveries. After battling for more than an hour to get hold of someone at Retail Recoveries. I got hold of a very rude lady named Julie. She informs me that it is for an NBS personal loan I had in 2002. I told her that it has been settled in 2003 by the retrenchment policy I had. Rudely tells me that I must prove it. Now how would I be able to prove it as it was 9 years ago? NBS has closed down. She then tells me that they will not stop ******** my money. Not once in 9 years did anybody of NBS or Nedbank contacted me about this loan. They have all my contact details as I have a Credit Card and Current Account with them. Not even when I applied for the Credit Card in 2008 they mention anything about this NBS Personal Loan. | |||
| SUPPLIER'S RESPONSE | Nedbank | Time and Date | 09:20:57 | Thu 9 Feb 12 |
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Hello willevd, We note your concerns and will take this up with our Recoveries Department in order to provide a speedy response. We will provide further feedback soonest. Kind regards, Executive Service Support |
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| CUSTOMER'S FEEDBACK | willevd | Time and Date | 18:50:45 | Fri 17 Feb 12 |
| Utterly Disgusted: After the Complaint I received an E-Mail from Delana Stemmet from Executive Services Support, Client Services Nedbank Group Ltd. The E-Mail stating: “We sincerely apologise for any inconvenience and frustration caused in this regard and will keep you updated regarding the progress" It is now 2 week since this transaction was performed and still nothing has happened. I still don’t have my money back. | |||
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